Shipping Policy

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive an email notification once your order has been processed and shipped.

• During high-volume periods, processing may take slightly longer.

Shipping Time & Delivery

• Standard delivery typically takes 3–7 business days depending on your location.

• Express delivery (if available) takes 1–3 business days.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or festive seasons.

Shipping Charges

• Shipping fees are calculated at checkout based on your location and the weight of your order.

• Free shipping may be available on orders above a certain value (if applicable).

Order Tracking

• Once your order ships, you will receive a tracking link via email or SMS.

• You may track your shipment using the link provided.

Incorrect Address / Failed Delivery

• Please ensure all shipping details are entered correctly at checkout.

• If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping charges.

International Shipping (If Applicable)

• International shipping times vary by destination.

• Additional customs charges, import duties, or taxes may apply and are the customer’s responsibility.

Lost or Damaged Packages

• If your package arrives damaged, please contact us within 48 hours with photos and order details.

• For lost shipments, we will coordinate with the courier to resolve the issue as quickly as possible.

Change or Cancellation of Order

• Orders can be changed or canceled only before they are processed for shipment.

• Once shipped, no changes can be made.